FAQ

What stones do you use?
All HVY Jewelry pieces are crafted with top-grade lab diamond moissanite — the highest quality stones available. Every stone is individually set and diamond-tester certified to ensure exceptional brilliance and lasting quality.

Do you create custom pieces?
Yes, we offer custom jewelry. For custom orders, please reach out to us directly through our Contact page and a member of our team will be happy to discuss your vision and guide you through the process.

 

Where are we located?
HVY is located in Orange County, California.

 

How long does shipping take?
All pieces on our website are in stock and ready to go. Every order is processed and shipped within 48 hours of purchase. Once your order has been dispatched, you will receive a tracking number so you can follow your delivery every step of the way. See full shipping policy here.

 

What is our return policy?
All sales are final once a tracking number has been provided to the customer. We do not offer refunds, returns, or exchanges on non-defective items. See full return policy here.

 

How do I cancel an order?
Order cancellations are accepted if you contact us within 12 hours of your original purchase. After this window, your order will be processed and prepared for shipment, and cancellations will no longer be available. All sales become final once a tracking number has been provided. See full cancellation policy here.